Cookies
A cookie is a small piece of data that’s stored on your computer, tablet, or phone when you visit a website. Most websites need cookies to work properly.
How cookies are used in this service
This service uses them to:
- measure how you use the service so it can be improved
- remember the notifications you’ve seen so that you’re not shown them again
- temporarily store the answers you give
Find out more about how to manage cookies (opens in a new window).
Essential cookies
Essential cookies are needed for the service to work. We do not need to ask for permission to use them.
Session cookies
Session cookies are stored on your computer as you travel through a website, and let the website know what you’ve seen and done so far. These are temporary cookies and are automatically deleted a short while after you leave the website.
Cookies used to store the answers you’ve given during your visit (known as a ‘session’)
| Cookie name | What this cookie is for | Expires after |
|---|---|---|
| _hwf-publicapp_session | Stores form responses while the form is being completed. | 60 minutes or when you reach the end of the form. |
Cookies message
You may see a banner when you visit help with fees inviting you to accept or reject optional cookies. We’ll set cookies so that your computer knows you’ve seen it and not to show it again, and also to store your settings.
| Cookie name | What this cookie is for | Expires after |
|---|---|---|
| cookie_setting | Saves your cookie consent settings. | 1 year. |
Analytics cookies (optional)
Measuring website usage (Google analytics)
We use Google Analytics software to collect information about how you use this service. We do this to help make sure the service is meeting the needs of its users and to help us make improvements, for example improving site search.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the service
- what you click on while you’re visiting the service
We allow Google to use or share our analytics data. You can find out more about how Google use this information in their privacy policy (opens in a new window).
| Cookie name | What this cookie is for | Expires after |
|---|---|---|
| _ga | This helps us count how many people visit the service by tracking if you’ve visited before | 2 years |
| _gid | This helps us count how many people visit Appeal to the tax tribunal by tracking if you've visited before | 24 hours |
| _gat | Used to manage the rate at which page view requests are made | 10 minutes |