Terms and conditions

By using this ‘Help with Fees’ service you agree to these terms and conditions. Read them carefully.

General terms and conditions

These terms and conditions affect your rights and liabilities under the law. They govern your use of, and relationship with, this ‘Help with Fees’ service. They do not apply to other Ministry of Justice (HM Courts and Tribunals Service) services, or to any department or service that is linked to in this service.

You should check these terms and conditions regularly. We may update them at any time without notice. If you continue to use this service after the terms and conditions have changed, you are deemed to have agreed to the changes. If you do not agree to the terms and conditions and privacy notice set out in this document, do not use this service.

Information provided by this service

This service provides information to support your claim or application. We cannot give legal advice on individual cases. You should answer the questions in the service based on your circumstances and seek legal advice if you need it.

Applicable law

Your use of this service and any dispute arising from its use will be governed by and construed in accordance with the laws of England and Wales, including but not limited to the:

• Computer Misuse Act 1990
• Mental Capacity Act 2005
• Data Protection Act 2018
• General Data Protection Regulations

Responsible use of this service

The service is intended for use by claimants.

There are risks in using a shared computer (e.g. in an internet café), to access this service. It is your responsibility to be aware of these risks and to avoid using any computer which may leave your personal information accessible to others. You’re responsible if you choose to leave a computer unprotected while signed in to the service. We make every effort to check and test this service whenever we amend or update it. However, you must take your own precautions to ensure that the way you access this service does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system.

You must not misuse this service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this service, the system on which it is stored, or any server, computer or database connected to it. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

General Data Protection Regulations (GDPR)

This service complies with all principles of the GDPR. Ministry of Justice (MoJ) is the 'data controller' for the purposes of the Act.

You have the right, as the user of this service, to delete any or all personal data and information at any point. See the HMCTS Help with Fees privacy policy.

After submitting your claim, you will not be able to see it any more or amend it online. Anyone who believes their personal data is kept within the service has the right to submit a subject access request to the MoJ, who will give details of the information stored on the server. If a subject access request shows that the information is inaccurate, the MoJ will amend or delete the information in the database as requested within 5 days. In these circumstances, we will warn the registered user first by email.

Our hosting provider, and HMCTS staff responsible for supporting the service, will have access to the server in which all personal information entered into the site is stored.

Disclaimer

While we make every effort to keep information up to date, we don’t provide any guarantees, conditions or warranties that it will be:

• current
• secure
• accurate
• complete
• free from bugs or viruses

We don’t publish advice. You should get professional or specialist advice before doing anything on the basis of the information in the service.

We do not accept liability for loss or damage incurred by users of this service, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise. This includes loss of income or revenue, business, profits or contracts, anticipated savings, data, goodwill, tangible property or wasted time in connection with this service or any websites linked to it and any materials posted on it. This condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.