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Help with fees

beta Tell us what you think and help us improve (opens in a new tab). If you need help with using the online service, we can offer technical help. Cymraeg

Accessibility statement for Help with Fees service

This accessibility statement applies to the Help with Fees service.

This website is run by Her Majesty's Courts and Tribunals Service (HMCTS). We want as many people as possible to be able to use this online form. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the form using just a keyboard
  • listen to the form using a screen reader

Please note that the accessibility tests conducted to date only cover VoiceOver compatibility.

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are in the process of arranging a full Web Content Accessibility Guidelines (WCAG) version 2.1 audit for this online form.

We will update this statement once we’ve received the WCAG 2.1 audit report. In the meantime, we have done some basic tests, and addressed the issues that were flagged.

We used components in the GOV.UK Design System to build this form. The Design System accessibility guide explains the current state of accessibility for these components.

Components listed on the Design System accessibility guide are fully compliant with the WCAG 2.1 AA standard.

The feedback form corresponding to the link ‘help us improve’ is provided by Google Forms and therefore does not use components of the GOV.UK Design System.

Feedback and contact information

If you need information on this form in a different format like accessible PDF, large print, easy read, audio recording or braille:

If you send us an email, we will consider your request and get back to you within 10 days.

If you would like to talk to someone directly on the phone or in person, either:

  • speak to a member of court or tribunal staff while you are in the building. They are best placed to help you
  • contact the court or tribunal directly by email, phone or letter

Reporting accessibility problems

We’re always looking to improve the accessibility of this online form. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility requirements, email hmctsforms@justice.gov.uk giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HMCTS is committed to making its online forms and services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Lack of manual accessibility testing

Some basic testing has been conducted on the Help with Fees service. Specifically, the service was made to pass WCAG 2.1 AA standard tests outputted by HTML web accessibility testing tools, Pa11y and WAVE. The form was also tested from start to finish with keyboard testing, zooming in to 300% and VoiceOver.

However, the lack of manual accessibility testing means that it is not possible to declare the service fully compliant. The full WCAG 2.1 audit to be carried out will clarify the overall accessibility of the service. This will allow us to make the service fully compliant.

What we’re doing to improve accessibility

We are in the process of arranging a full WCAG 2.1 audit of this online form. We will then update this statement.

Preparation of this accessibility statement

This statement was prepared on 2 October 2020. It was last updated on 5 October 2020

This website was last tested on 2 October 2020. The tests were carried out by Her Majesty’s Courts and Tribunals Service (HMCTS).