Accessibility statement for Help with Fees service

This accessibility statement applies to the Help with Fees service.

This website is run by HM Courts and Tribunals Service (HMCTS). We want as many people as possible to be able to use this online form. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate the form using just a keyboard
listen to the form using a screen reader

Please note that the accessibility tests conducted to date only cover VoiceOver compatibility.

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

There are no known accessibility issues within this service.

Feedback and contact information

If you need information on this form in a different format like accessible PDF, large print, easy read, audio recording or braille:

submit an ask for technical help form
email hmctsforms@justice.gov.uk

If you send us an email, we will consider your request and get back to you within 10 days.

If you would like to talk to someone directly on the phone or in person, either:

speak to a member of court or tribunal staff while you are in the building. They are best placed to help you
contact the court or tribunal directly by email, phone or letter

Reporting accessibility problems

We’re always looking to improve the accessibility of this online form. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility requirements, email hmctsforms@justice.gov.uk giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HMCTS is committed to making its online forms and services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status